Policies
Last updated June 2026
NeedlepointFinish connects stitchers with independent finishing professionals. We do not sell physical goods directly. Each order is a professional finishing service performed by an independently vetted finisher.
Once finishing is complete, your finisher ships the finished piece back to you using a prepaid return label generated through the platform. Tracking is provided and visible in your dashboard.
If your finished piece is damaged during the return shipment, that claim is made directly with the carrier. We use carriers that include basic coverage on all shipments. Email support@needlepointfinish.com and we will help you initiate the claim.
If you believe the finished piece has a workmanship defect - meaning it does not match what was agreed - this is handled under our Refund & Dispute Policy, not as a return. You have 5 days from confirmed delivery to open a dispute. We do not require you to ship the piece back before we review a dispute.
We do not facilitate re-shipping a finished piece back to a finisher as part of a return process. If a dispute is resolved in your favor and additional work is required, that will be coordinated directly between you and the finisher as a new arrangement.
Email support@needlepointfinish.com with your order number and we'll be glad to help.