Policies
Last updated June 2026
When you place an order on NeedlepointFinish, your payment is held securely in escrow by our payment processor (Stripe). Funds are not released to the finisher until you confirm that your finished piece has been delivered to your satisfaction. This protects you throughout the entire process.
If you receive your finished piece and believe there is a workmanship issue - meaning the finishing does not materially match what was agreed - you may open a dispute within 5 calendar days of confirmed delivery. To open a dispute, email support@needlepointfinish.com with your order number and photos of the issue.
Our team will review your dispute within 2 business days. We may reach out to both you and the finisher for additional information. Depending on the outcome, we may issue a full refund, a partial refund, or determine that no refund is warranted. Our decision is final. We do not mediate subjective style preferences - disputes must relate to a clear failure to deliver agreed-upon work.
Approved refunds are returned to your original payment method within 5–10 business days, depending on your bank or card issuer.
Once you confirm delivery and escrow is released to the finisher, refunds are no longer available except in cases of fraud or misrepresentation, which we will evaluate on a case-by-case basis.
Questions about a refund or dispute? Email support@needlepointfinish.com with your order number.