Policies
Last updated June 2026
Before finisher accepts
Full refund
Cancel any time before the finisher accepts your order for a full refund. No questions asked.
After acceptance, before canvas shipped
Full refund
If you cancel before shipping your canvas to the finisher, you receive a full refund.
After canvas shipped
No refund
Once your canvas is in transit or has been received by the finisher, cancellation is not available. If you have a concern about the finished piece, please use our dispute process instead.
Log in to your dashboard and open the order you wish to cancel. Refunds are processed automatically and typically appear within 5-10 business days depending on your bank. You can also email support@needlepointfinish.com with your order number if you need assistance.
If a finisher needs to cancel an accepted order, you will receive a full refund regardless of the stage. We will also help you find an alternative finisher. Repeated finisher cancellations may result in removal from the platform.